Job Description
We are seeking a dynamic and visionary Resort Manager to lead our operations at the prestigious Al Maha Desert Resort & Spa. If you possess a passion for luxury hospitality and an ability to inspire a high-performing team, we invite you to shape unforgettable guest experiences in the heart of the Arabian Desert.
As the face of our resort, you will be responsible for maintaining our reputation for excellence while ensuring operational efficiency and financial sustainability. Join us in delivering world-class service where every guest leaves with a story to tell.
Why Join Us?
- Work in one of Dubai's most unique luxury destinations.
- Competitive salary package with performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth and career advancement.
Job Summary
The Resort Manager oversees all aspects of the resort's operations, from front-of-house services to backend management. This role requires a blend of strategic planning and hands-on leadership to ensure seamless execution of daily activities.
Responsibilities
- Oversee the daily operations and strategic direction of the entire resort, ensuring alignment with company goals.
- Ensure the consistent delivery of exceptional guest experiences and high-quality service standards across all touchpoints.
- Manage and mentor a diverse team of hospitality professionals, conducting regular performance reviews and training.
- Develop and monitor annual budgets, revenue forecasts, and operational expenses to ensure profitability.
- Collaborate with the marketing and sales teams to enhance the resort's brand presence and drive occupancy rates.
- Handle high-level guest relations and resolve complex issues efficiently to maintain our 5-star reputation.
- Ensure full compliance with local health, safety, and hygiene regulations (HSE).
Qualifications
- Bachelor’s degree in Hospitality Management, Tourism, or a related field.
- Minimum of 5-7 years of progressive experience in luxury hotel or resort management.
- Proven leadership experience with a track record of staff development and team building.
- Fluency in English is mandatory; knowledge of Arabic is a strong advantage.
- Strong problem-solving skills and the ability to remain calm and composed under pressure.
- Proficiency in hotel management software (PMS) and MS Office Suite.
- A valid UAE Driver’s License is required.