Job Description
Join our award-winning beachfront resort in Bali as we redefine luxury hospitality. Azure Luxury Resort seeks an innovative Guest Experience Manager to craft unforgettable journeys for discerning travelers. This role combines cultural immersion with world-class service in Indonesia's premier tropical destination. Lead our exceptional team to create personalized experiences that blend Balinese warmth with contemporary sophistication.
Why Join Us?
- Work in a Forbes Travel Guide Five-Star property
- Competitive salary + performance bonuses
- Comprehensive benefits including health insurance
- Professional development programs
Responsibilities
- Design and execute bespoke guest experiences aligned with resort's luxury positioning
- Lead a team of 15+ hospitality professionals across concierge, activities, and VIP servicesDevelop strategic partnerships with local attractions, artisans, and cultural venues
- Implement digital guest engagement tools and CRM systems
- Train staff in cultural sensitivity and personalized service protocols
- Monitor guest satisfaction metrics and implement improvement initiatives
- Coordinate high-profile events and celebrity clientele
Qualifications
- 5+ years in luxury hospitality management, with 2+ in Bali/Indonesia
- Fluency in English and Bahasa Indonesia; other languages valued
- Proven experience with CRM systems (Salesforce, Oracle) and digital booking platforms
- Certification in hospitality management or tourism studies
- Deep knowledge of Balinese culture and tourism landscape
- Exceptional problem-solving and conflict resolution skills
- Valid work permit for Indonesia required