Job Description
Join our award-winning luxury resort at the heart of Singapore's iconic Marina Bay district. Azure Hospitality Group is seeking a passionate Guest Experience Manager to curate unforgettable moments for our discerning international clientele. Lead our front-of-house operations in delivering personalized service that exceeds expectations while driving guest satisfaction metrics. This role offers growth within a globally recognized hospitality brand with competitive benefits and industry-leading training programs.
Responsibilities
- Oversee all guest interactions across check-in, concierge, and VIP services
- Develop and implement personalized guest experience protocols
- Train and mentor 15+ front-of-house staff in service excellence
- Resolve escalated guest concerns with discretion and creativity
- Collaborate with F&B and events teams to create seamless journeys
- Analyze guest feedback to drive service improvements
- Manage VIP arrivals and special occasion experiences
Qualifications
- 5+ years in luxury hospitality management
- Proven track record in guest satisfaction leadership
- Fluency in English and Mandarin (additional languages preferred)
- Certification in hospitality management or related field
- Expertise in Opera PMS and CRM systems
- Strong crisis management and problem-solving skills
- Valid Singapore work permit or citizenship