Job Description
Join our award-winning luxury resort as we redefine hospitality in the heart of the Indian Ocean. The Ritz-Carlton, Maldives seeks a visionary Guest Experience Director to craft unforgettable journeys for our discerning international clientele. Lead our immersive cultural initiatives, oversee premium villa operations, and pioneer sustainable tourism practices while maintaining our legendary service standards.
This role offers unparalleled opportunities to shape the future of luxury travel in one of the world's most exclusive destinations. You'll collaborate with Michelin-starred chefs, marine biologists, and local cultural artisans to create bespoke guest experiences that blend opulence with authentic Maldivian heritage.
Responsibilities
- Design and execute personalized guest journeys across 120 luxury villas and overwater bungalows
- Lead cross-departmental teams to coordinate VIP arrivals, special celebrations, and cultural immersion programs
- Develop sustainable tourism initiatives including marine conservation experiences and local community engagement
- Implement digital innovation strategies for seamless guest communication and service personalization
- Oversee budget management for guest experience operations (MVR 15M annual portfolio)
- Maintain compliance with Maldivian tourism regulations and international luxury standards
- Train and mentor 50+ hospitality professionals in advanced guest relationship management
Qualifications
- 10+ years in luxury hospitality management with 5+ years in director-level roles
- Proven expertise in high-net-worth guest relationship management and bespoke service design
- Advanced certification in Sustainable Tourism (GSTC or equivalent)
- Fluency in English and Maldivian Dhivehi; additional languages (Mandarin, Arabic, Russian) highly valued
- Experience with luxury resort PMS systems (Opera, Oracle) and CRM platforms
- Strong crisis management skills with demonstrated success in high-pressure scenarios
- Deep knowledge of Maldivian culture, marine ecosystems, and tourism ecosystem