Job Description
Join our award-winning luxury resort at the heart of Dubai's vibrant tourism scene! We're seeking a visionary Guest Experience Director to elevate our hospitality standards and create unforgettable moments for discerning travelers from across the globe. This pivotal role combines strategic leadership with hands-on guest engagement to position Azure Hospitality as the premier destination in the Middle East.
Why Azure? We pride ourselves on our Arabian-inspired luxury experiences, world-class amenities, and commitment to sustainability. As part of our leadership team, you'll shape the future of luxury hospitality while enjoying unparalleled career development opportunities in one of the world's most dynamic tourism markets.
Responsibilities
- Develop and execute innovative guest experience strategies that align with our brand's luxury positioning
- Lead a team of 50+ hospitality professionals across concierge, VIP services, and guest relations departments
- Implement data-driven feedback systems to enhance guest satisfaction scores and retention rates
- Collaborate with marketing and sales teams to create exclusive guest experiences and loyalty programs
- Oversee crisis management protocols and ensure seamless resolution of guest concerns
- Train and mentor staff in advanced hospitality techniques and cultural sensitivity
- Monitor industry trends and competitor offerings to maintain our competitive edge
Qualifications
- Minimum 8 years in luxury hospitality with 3+ years in senior guest experience leadership
- Proven track record of increasing guest satisfaction scores (NPS 90+ preferred)
- Fluency in English and Arabic; additional languages highly desirable
- Deep understanding of Middle Eastern tourism markets and cultural nuances
- Certification in hospitality management or related field (e.g., CHA, EHFA)
- Exceptional problem-solving skills with experience in high-pressure environments
- Advanced knowledge of hospitality CRM systems and guest experience analytics