Job Description
Reinvent Luxury Travel in the Heart of NYC
Apex Horizon Hospitality is a forward-thinking boutique hotel group specializing in experiential travel. We are looking for a dynamic Director of Guest Experience & Revenue Strategy to lead our flagship property. In this pivotal role, you will bridge the gap between operational excellence and data-driven revenue growth, ensuring every guest leaves with a story to tell.
Why Join Us?
- Work in a stunning, historic landmark building in Midtown Manhattan.
- Competitive compensation package including performance bonuses.
- Access to world-class professional development programs.
We are committed to creating a diverse and inclusive workplace. If you are passionate about hospitality and possess a strategic mindset, we want to hear from you.
Responsibilities
- Guest Experience Leadership: Oversee the guest journey from pre-arrival to post-departure, ensuring 100% satisfaction and loyalty program retention.
- Revenue Management: Develop and execute pricing strategies across all channels (OTA, direct, corporate) to maximize RevPAR and ADR.
- Team Management: Recruit, train, and mentor a diverse team of front-of-house and backend staff, fostering a culture of service excellence.
- Brand Standards: Maintain the highest standards of luxury service and operational protocols in line with Apex Horizon's brand identity.
- Strategic Partnerships: Cultivate relationships with local tourism boards, event planners, and corporate clients to drive group business.
- Feedback Analysis: Analyze guest feedback and market trends to implement continuous improvement initiatives.
Qualifications
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field; Master’s degree preferred.
- Experience: Minimum of 7-10 years in hospitality management, with at least 3 years in a leadership role at a luxury or upscale property.
- Technical Proficiency: Expert knowledge of Property Management Systems (PMS) like Opera or Cloudbeds and Revenue Management software.
- Communication: Exceptional verbal and written communication skills with fluency in English; additional languages are a plus.
- Leadership: Proven track record of leading cross-functional teams and driving performance under pressure.
- Industry Knowledge: Deep understanding of current hospitality trends, OTA dynamics, and digital marketing strategies.