Job Description
Join PERSOL as a Service & Marketing Implementer in Jakarta and become a key driver of our service excellence and marketing innovation. This full-time, on-site (WFO) contract position offers the opportunity to bridge the gap between service delivery and strategic marketing initiatives in a dynamic corporate environment.
In this role, you'll execute integrated marketing campaigns while ensuring seamless service implementation across client touchpoints. You'll collaborate with cross-functional teams to translate marketing strategies into actionable service protocols, analyze customer feedback loops, and optimize service delivery channels. The ideal candidate will thrive in fast-paced environments where attention to detail meets creative problem-solving.
PERSOL provides a collaborative workspace where your contributions directly impact customer satisfaction and brand growth. This position offers competitive compensation and the chance to develop expertise in both service operations and marketing execution within Indonesia's vibrant business landscape.
Responsibilities
- Develop and implement integrated marketing strategies aligned with service delivery goals
- Coordinate service implementation timelines across departments to ensure seamless execution
- Analyze customer feedback and service metrics to identify improvement opportunities
- Create and maintain service documentation, training materials, and operational guides
- Monitor campaign performance and service KPIs, generating actionable insights
- Liaise between marketing and service teams to ensure brand consistency
- Manage vendor relationships for marketing collateral and service resources
Qualifications
- Bachelor's degree in Marketing, Business Administration, or related field
- 2+ years of experience in service implementation or marketing operations
- Strong analytical skills with experience in data-driven decision making
- Proficiency in CRM systems and marketing automation tools
- Excellent communication and stakeholder management abilities
- Proven project management skills with attention to detail
- Fluency in English and Bahasa Indonesia