Job Description
Join Nexus Global Solutions as a Senior Operations Manager and lead transformative initiatives in our fast-paced tech environment. We're seeking a strategic thinker to optimize workflows, enhance cross-functional collaboration, and drive operational excellence across global teams. This role offers the opportunity to shape our operational framework while mentoring high-performing talent in a dynamic, growth-oriented culture.
Our ideal candidate thrives in ambiguity and possesses a proven track record of scaling operations for high-growth organizations. You'll collaborate with C-suite executives to implement data-driven strategies that directly impact our bottom line and customer satisfaction metrics.
Responsibilities
- Design and implement scalable operational processes supporting 50+ global team members
- Lead cross-functional projects reducing operational costs by 15-20% annually
- Develop KPI dashboards and reporting mechanisms for executive decision-making
- Manage vendor relationships and contract negotiations for critical infrastructure
- Oversee disaster recovery plans ensuring 99.9% system uptime
- Conduct quarterly audits and process improvement initiatives
- Mentor 3-5 direct reports and foster operational excellence culture
Qualifications
- 8+ years in operations management with SaaS or tech industry experience
- Proven expertise in Lean Six Sigma certification (Green Belt minimum)
- Advanced proficiency in Jira, Salesforce, and Power BI
- Experience scaling operations for teams of 50+ employees
- Strong financial acumen with budget management $2M+
- Excellent stakeholder management across all organizational levels
- Bachelor's degree in Business, Operations, or related field