Job Description
Join NexusTech Solutions as our Operations Manager and drive the heartbeat of our dynamic tech ecosystem. You'll architect scalable processes, optimize resource allocation, and ensure seamless operational excellence across global teams. This role demands strategic vision, hands-on problem-solving, and a relentless focus on efficiency. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape the future of operations in a fast-growth environment.
Responsibilities
- Design and implement end-to-end operational workflows for cloud infrastructure and SaaS platforms
- Lead cross-functional teams to achieve SLA compliance and cost optimization targets
- Analyze operational KPIs to identify bottlenecks and drive continuous improvement initiatives
- Manage vendor relationships and negotiate service contracts for critical infrastructure
- Develop disaster recovery plans and ensure business continuity across 24/7 operations
- Coordinate with engineering teams to deploy scalable solutions with zero downtime
- Maintain compliance with ISO 27001 and SOC 2 standards for data security
Qualifications
- Bachelor's degree in Operations Management, Engineering, or related field (MBA preferred)
- 8+ years in technical operations with 3+ years in leadership roles
- Proven expertise in cloud platforms (AWS/Azure/GCP) and DevOps methodologies
- Certification in Lean Six Sigma, ITIL, or equivalent process optimization framework
- Advanced proficiency in data analysis tools (Tableau, Looker) and A/B testing
- Experience scaling operations for high-growth startups or enterprise environments
- Exceptional communication skills with ability to align technical and non-technical stakeholders