Job Description
Are you a visionary leader with a passion for world-class hospitality? Azure Horizon Resorts & Spas is seeking an elite General Manager to oversee our flagship luxury property in the heart of Nusa Dua, Bali.
As the General Manager, you will be the custodian of our brand promise, ensuring that every guest experience is nothing short of extraordinary. You will lead a diverse, high-performing team and drive operational excellence while maintaining the highest standards of service in a competitive luxury market.
Responsibilities
- Develop and execute comprehensive strategic plans to achieve financial targets and market growth.
- Oversee daily operations across all departments, including Rooms, F&B, Spa, and Engineering.
- Cultivate a culture of excellence and staff engagement through mentorship and professional development.
- Maintain impeccable property standards that align with our 5-star luxury brand identity.
- Manage owner relations, providing transparent financial reporting and strategic business updates.
- Ensure compliance with local regulations and uphold sustainable, eco-friendly operational practices.
- Drive guest satisfaction metrics by personally overseeing high-profile guest requirements and service recovery.
Qualifications
- Minimum of 10 years in senior leadership roles within luxury international hotel chains.
- Proven track record of P&L management and operational budget oversight exceeding $20M annually.
- Demonstrated ability to lead large, multi-cultural teams with empathy and authority.
- Fluent in English; proficiency in Indonesian or additional languages is a significant advantage.
- Degree in Hospitality Management, Business Administration, or a related field.
- Deep understanding of global luxury travel trends and guest acquisition strategies.
- Strong background in pre-opening or large-scale renovation project management preferred.