Job Description
Join Azure Horizon Resorts, a premier destination known for delivering world-class luxury experiences in the heart of Southeast Asia. We are currently seeking a dynamic and detail-oriented Hotel Operations Manager to oversee our flagship property in Singapore.
In this pivotal role, you will be responsible for the seamless coordination of all hotel departments, ensuring our standards of excellence are met while fostering a culture of exceptional guest service. If you are a leader who thrives in a fast-paced environment and possesses a passion for hospitality, we want to meet you.
Why Join Us?
- Competitive salary package and performance bonuses.
- Comprehensive medical and dental coverage.
- Generous staff accommodation and dining privileges.
- Opportunities for professional development and global mobility.
Take the next step in your career and shape the future of luxury travel with us.
Responsibilities
- Operational Excellence: Oversee the day-to-day operations of the hotel, ensuring all departments (Front Office, Housekeeping, F&B, Engineering) adhere to strict luxury standards.
- Guest Experience: Act as the primary liaison for VIP guests and high-profile clients, ensuring their needs are anticipated and exceeded.
- Staff Management: Recruit, train, motivate, and retain a high-performing team through regular performance reviews and development programs.
- Financial Oversight: Manage the annual budget, forecast revenues, control operating costs, and produce accurate financial reports for executive leadership.
- Vendor Relations: Negotiate contracts with suppliers and vendors to secure the best quality and value for hotel amenities and services.
- Compliance & Safety: Enforce health, safety, and hygiene regulations (HACCP/HSE) across the property and lead emergency response drills.
- Marketing Support: Collaborate with the sales and marketing team to enhance the resort's reputation and drive occupancy rates during peak seasons.
Qualifications
- Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Experience: Minimum of 5-7 years of progressive experience in luxury hotel operations, with at least 2 years in a supervisory or managerial role.
- Leadership: Proven track record of leading diverse teams and driving high performance under pressure.
- Technical Skills: Proficiency in Property Management Systems (PMS) such as Opera or Micros.
- Communication: Excellent verbal and written communication skills in English; knowledge of Mandarin is highly preferred.
- Problem Solving: Strong analytical skills with the ability to make quick, effective decisions during critical situations.
- Charisma: A professional demeanor with a genuine passion for creating memorable guest experiences.