Job Description
Join Azure Hospitality Group at our premier beachfront resort in Bali, where luxury meets authentic Balinese hospitality. We're seeking a passionate Guest Experience Manager to elevate our service excellence and create unforgettable memories for international travelers. This role combines operational oversight with creative storytelling to showcase Bali's cultural richness through personalized guest journeys.
Our resort features 150 ocean-view suites, three signature dining venues, and an award-winning spa. As a leader in sustainable tourism, we integrate eco-conscious practices into every guest interaction. This position reports directly to the Resort Director and offers significant career growth within our expanding portfolio across Southeast Asia.
Responsibilities
- Design and execute bespoke guest experiences reflecting Balinese culture and modern luxury standards
- Lead a team of 15+ hospitality professionals across concierge, guest relations, and activity coordination
- Develop strategic partnerships with local artisans, tour operators, and cultural venues
- Implement digital guest engagement systems and analyze feedback to drive service improvements
- Oversee VIP guest arrivals, special occasion celebrations, and immersive cultural activities
- Collaborate with marketing to create compelling destination content for global audiences
- Ensure compliance with international hospitality standards and local regulations
Qualifications
- 5+ years in luxury hospitality management with minimum 2 years in Bali or Southeast Asia
- Fluency in English and Bahasa Indonesia; proficiency in Japanese or Mandarin highly valued
- Certified in Hospitality Management (CHIA) or equivalent international qualification
- Proven track record in guest satisfaction scoring above 95% in previous roles
- Strong knowledge of Balinese culture, tourism trends, and sustainable practices
- Advanced proficiency in Opera PMS and CRM systems
- Experience managing multicultural teams and international clientele
- Crisis management certification and first aid training