Job Description
Join Singapore's premier luxury resort on Sentosa Island as a Guest Experience Manager. At The Grand Horizon Resort, we redefine hospitality through personalized service and immersive cultural experiences. Lead our team in creating unforgettable moments for discerning travelers from across the globe. This role combines strategic leadership with hands-on guest engagement in a beachfront paradise setting.
Responsibilities
- Oversee all guest interaction points including concierge, front desk, and VIP services
- Develop and execute guest experience enhancement initiatives
- Train and mentor 15+ staff members on service excellence protocols
- Analyze guest feedback to implement service improvements
- Coordinate with F&B and housekeeping departments for seamless operations
- Handle complex guest inquiries and conflict resolution
- Collaborate with marketing on seasonal promotions and events
Qualifications
- Minimum 5 years in luxury hospitality leadership roles
- Proven expertise in guest relationship management
- Fluency in English and Mandarin (additional languages valued)
- Certification in hotel management preferred
- Strong problem-solving and crisis management skills
- Experience with Opera PMS and CRM systems
- Knowledge of Singapore tourism landscape essential
- Valid Singapore work permit required