Job Description
Welcome to The Grand Obsidian Hotel & Spa, a premier destination for luxury and comfort in the heart of Manhattan. We are seeking a visionary and detail-oriented Director of Hotel Operations to lead our exceptional team and maintain our reputation for excellence.
In this pivotal role, you will be responsible for the seamless execution of all hotel functions, from front-of-house guest relations to backend administrative efficiency. We are looking for a leader who thrives in a fast-paced environment and is passionate about delivering world-class hospitality experiences.
If you are ready to make a significant impact in the luxury travel sector, we invite you to apply.
Responsibilities
- Oversee the daily operations of the hotel, ensuring the highest standards of service and guest satisfaction.
- Manage and mentor a diverse department of 50+ staff members, fostering a culture of excellence and teamwork.
- Analyze financial reports and P&L statements to drive revenue growth and implement cost control measures.
- Develop and execute strategic marketing initiatives to increase occupancy rates and drive group business.
- Ensure full compliance with all local, state, and federal health, safety, and fire regulations.
- Act as the primary point of contact for VIP guests and resolve complex operational issues with urgency.
- Collaborate with the Sales, Catering, and Human Resources departments to align on organizational goals.
Qualifications
- Minimum of 7 years of progressive experience in hospitality management, preferably in a luxury 5-star setting.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Strong proficiency in Property Management Systems (e.g., Opera, StayNTouch) and financial software.
- Proven track record of successfully managing budgets and maximizing revenue.
- Excellent leadership and communication skills with the ability to inspire and motivate staff.
- Fluency in English is required; knowledge of additional languages is a significant plus.
- Certified Hotel Administrator (CHA) or equivalent professional certification preferred.