Job Description
Join the Apex Team
Are you a dedicated problem solver with a passion for helping people? Apex Global Solutions is looking for a talented Customer Support Representative to join our growing team in Mandaluyong. We pride ourselves on delivering exceptional service to our international clients and offer a dynamic, inclusive work environment where your voice matters.
Why Choose Apex?
- Competitive Compensation: Earn between PHP 25,000 and PHP 45,000 based on experience.
- Comprehensive Benefits: Health insurance, HMO, and performance bonuses.
- Career Growth: Clear pathways to Team Lead and Quality Assurance roles.
- Modern Facilities: State-of-the-art office in the heart of Ortigas Center.
Your Role
As a CSR, you will be the voice of Apex Global Solutions, ensuring our clients receive the highest level of support. You will handle inquiries via phone, email, and chat, resolving issues efficiently while maintaining a professional demeanor.
Responsibilities
- Inbound & Outbound Support: Handle a high volume of incoming customer inquiries regarding products, services, and account management.
- Issue Resolution: Troubleshoot technical issues and resolve complaints with empathy and efficiency to ensure customer satisfaction.
- Documentation: Accurately document all customer interactions, account status changes, and feedback in our CRM systems.
- Process Improvement: Identify trends in customer inquiries and suggest process improvements to the team lead.
- Upselling: Identify opportunities to offer additional products or services that meet the customer's needs.
- Shift Management: Adhere to scheduled shifts and rotate as needed to meet business demands.
Qualifications
- Education: Bachelor’s Degree or High School Diploma with at least 1 year of BPO experience.
- Language Skills: Excellent written and verbal English communication skills (Native or Fluent level).
- Technical Proficiency: Must be proficient in Microsoft Office (Excel, Word) and CRM software (e.g., Zendesk, Salesforce).
- Interpersonal Skills: Strong problem-solving abilities and a patient, customer-centric attitude.
- Work History: Proven track record in customer service or technical support.
- Availability: Must be willing to work in shifts, including weekends and holidays.