Job Description
Are you ready to elevate your career with a global leader in financial technology? Apex Global Solutions is seeking high-performing, career-driven Customer Experience Specialists to support our premier international Fintech account. In this role, you will do more than just answer calls; you will act as a trusted advisor, delivering world-class, seamless support to users navigating digital banking and payment platforms.
We offer a modern workspace in the heart of Bonifacio Global City, industry-leading compensation, comprehensive HMO coverage from day one, and accelerated career pathing into leadership roles. If you possess a passion for problem-solving and thrive in a fast-paced environment, apply today to secure your spot in our upcoming training class!
Responsibilities
- Deliver exceptional inbound customer support via phone, chat, and email channels for a premium Fintech product.
- Analyze, troubleshoot, and resolve complex account inquiries, transactional disputes, and technical navigation issues.
- Maintain high first-contact resolution (FCR) rates while strictly adhering to data privacy and security compliance protocols.
- Accurately document customer interactions and case details within the Salesforce CRM database.
- Collaborate with quality assurance and team leads to continuously optimize the customer experience and meet operational metrics.
Qualifications
- At least 1 to 2 years of solid experience in a call center or BPO environment, preferably supporting Financial, Banking, or Fintech accounts.
- Excellent verbal and written English communication skills with a strong command of grammar and a neutral accent.
- Proven ability to multitask, active-listen, and solve complex problems in a fast-paced environment.
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and standard G-Suite productivity applications.
- Completed at least 2 years in college or possesses an equivalent vocational/associate degree.
- Willingness to work on shifting schedules, including night shifts, weekends, and holidays.