Job Description
Are you a natural communicator with a passion for problem-solving? Global Connect Solutions is looking for top-tier talent to join our premier BPO hub in Quezon City. We empower our team members with cutting-edge technology, comprehensive training, and a collaborative environment designed for professional growth. If you thrive in a fast-paced setting and are committed to delivering world-class customer experiences, we want to hear from you.
Join a global leader where your voice matters and your career trajectory is limited only by your ambition.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via voice, email, and live chat.
- Resolve complex product or service issues by clarifying the customer's complaint and determining the best solution.
- Maintain accurate and detailed records of customer interactions within the CRM system.
- Meet or exceed monthly KPIs related to customer satisfaction (CSAT), average handle time, and quality assurance scores.
- Collaborate with cross-functional teams to escalate critical technical issues effectively.
- Contribute to team knowledge bases by identifying trends and recurring customer pain points.
- Adhere strictly to data privacy and compliance protocols at all times.
Qualifications
- High School Diploma or equivalent; Bachelor’s degree is a distinct advantage.
- At least 1 year of experience in a BPO or call center environment.
- Excellent verbal and written English communication skills.
- Strong computer literacy and ability to navigate multiple systems simultaneously.
- Demonstrated ability to remain calm and professional under pressure.
- Willingness to work in rotating shifts, including weekends and holidays.
- Proven track record of reliability and punctuality.