Job Description
Join our award-winning customer experience team at GlobalConnect Solutions, a leading BPO provider serving Fortune 500 clients. We're seeking passionate individuals to deliver exceptional service while advancing their careers in a dynamic, growth-oriented environment. Enjoy comprehensive benefits, career development programs, and a vibrant workplace culture.
Responsibilities
- Handle complex customer inquiries via voice, email, and chat channels
- Resolve billing and technical issues with first-contact resolution excellence
- Document interactions accurately in CRM systems and maintain quality standards
- Collaborate with technical teams to resolve escalated issues
- Maintain customer satisfaction scores above 95% and adherence metrics
- Participate in ongoing training to master product knowledge
- Support cross-functional projects for process improvement
Qualifications
- 2+ years in customer support or BPO environment
- Fluent English with neutral accent and clear communication
- Proficient in CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced digital environments
- College degree or equivalent technical certification
- Willingness to work flexible schedules including weekends
- Experience with ticketing systems (Zendesk/Jira)