Job Description
Join GlobalConnect Solutions, a premier BPO leader revolutionizing customer experience across Asia! We're seeking passionate individuals to join our award-winning Manila team and deliver exceptional support to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and rapid career growth in a dynamic, tech-driven environment.
Responsibilities
- Handle inbound/outbound calls, chats, and emails for high-value clients
- Resolve complex customer issues with empathy and efficiency
- Meet/exceed KPIs (CSAT, AHT, FCR)
- Collaborate with technical teams to troubleshoot escalated issues
- Maintain detailed documentation in CRM systems
- Train new agents on processes and best practices
- Identify process improvement opportunities
Qualifications
- 2+ years in BPO/customer service role
- Fluent English with neutral accent
- Proficiency in CRM tools (e.g., Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (including weekends)
- College degree preferred
- Experience with healthcare/tech accounts advantageous