Job Description
Join the Leaders in Customer Excellence.
We are currently seeking a dynamic and empathetic Senior Customer Experience Specialist to join our growing team in Metro Manila. If you are passionate about delivering world-class service and thrive in a fast-paced BPO environment, we want to hear from you.
At Apex Global Solutions, we don't just answer calls; we build relationships. We offer a premium work environment, comprehensive training, and clear pathways for career advancement. If you are ready to take your career to the next level, apply today.
What You Will Do:
• Manage high-volume inbound and outbound customer inquiries with professionalism.
• Resolve complex client issues using your problem-solving skills and product knowledge.
• Document all interactions accurately and efficiently in our CRM system.
• Identify opportunities to cross-sell products and services to enhance client satisfaction.
• Collaborate with team leads to refine service protocols and improve KPIs.
• Maintain a positive and professional demeanor during peak call volumes.
Qualifications:
• Bachelor’s degree in any field.
• 1-2 years of experience in a BPO or Customer Service environment preferred.
• Native or near-native English proficiency (written and verbal).
• Proficient in Microsoft Office Suite and CRM software.
• Ability to work flexible shifts, including weekends and holidays.
• Strong conflict resolution and active listening skills.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with professionalism.
- Resolve complex client issues using problem-solving skills and product knowledge.
- Document all interactions accurately and efficiently in the CRM system.
- Identify opportunities to cross-sell products and services to enhance client satisfaction.
- Collaborate with team leads to refine service protocols and improve KPIs.
- Maintain a positive and professional demeanor during peak call volumes.
Qualifications
- Bachelor’s degree in any field.
- 1-2 years of experience in a BPO or Customer Service environment preferred.
- Native or near-native English proficiency (written and verbal).
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work flexible shifts, including weekends and holidays.
- Strong conflict resolution and active listening skills.