Job Description
Join Nexus Global Solutions, a premier BPO leader revolutionizing customer engagement across Asia-Pacific. We're seeking dynamic individuals to elevate our client's brand experience through exceptional service. Enjoy competitive compensation, comprehensive benefits, and a culture that values growth and innovation. Be part of a team that transforms customer interactions into lasting relationships.
Responsibilities
- Handle inbound/outbound customer inquiries across multiple channels (voice, chat, email)
- Resolve complex issues with empathy and efficiency while maintaining SLA compliance
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Mentor junior agents and contribute to team performance optimization
- Participate in quality assurance initiatives and feedback sessions
- Collaborate with cross-functional teams to enhance service delivery
Qualifications
- Minimum 2 years in BPO/customer service environment
- Excellent command of English (written and verbal)
- Proficiency in CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to thrive in fast-paced, target-driven environments
- Flexible availability including weekends/holidays
- Relevant certification in customer service management (plus)