Job Description
Join GlobalConnect Solutions' elite customer experience team and transform how businesses interact with their clients. We're seeking passionate professionals to deliver exceptional service in a dynamic, tech-driven environment. Enjoy competitive compensation, comprehensive benefits, and clear career progression pathways in one of Asia's leading BPO hubs.
Responsibilities
- Handle complex customer inquiries via voice, chat, and email channels
- Resolve escalated issues with empathy and efficiency
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to resolve product/service issues
- Contribute to process improvement initiatives
- Mentor new team members on best practices
- Meet/exceed monthly KPIs for resolution and satisfaction
Qualifications
- Minimum 2 years in customer service/technical support
- Exceptional communication skills in English and Tagalog
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Experience with multi-channel support systems
- Strong problem-solving and conflict resolution abilities
- Ability to work in rotational shifts (including nights)
- College degree preferred but not required
- Technical aptitude for troubleshooting digital products