Job Description
Join ApexConnect Solutions' award-winning customer experience team and transform how businesses connect with their clients. We're seeking passionate professionals to deliver exceptional service in our state-of-the-art Makati facility. Enjoy competitive compensation, comprehensive benefits, and clear career advancement pathways in one of Asia's fastest-growing BPO sectors.
Responsibilities
- Handle complex customer inquiries via phone, email, and chat channels with empathy and efficiency
- Resolve escalated issues while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Maintain product knowledge across multiple service lines and industry verticals
- Collaborate with technical support teams to resolve technical escalations
- Adhere to strict SLAs and quality assurance standards
- Mentor junior team members on best practices and compliance protocols
Qualifications
- Minimum 2 years in customer service or BPO environment
- Fluent in English with exceptional verbal and written communication skills
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office suite
- Strong problem-solving abilities with attention to detail
- Ability to multitask effectively in fast-paced environments
- Flexible availability including weekends and holidays
- College degree or relevant vocational certification
- Experience in healthcare or fintech verticals is a plus