Job Description
Join Nexus Global Solutions, a premier BPO leader revolutionizing customer engagement across Asia-Pacific. We're seeking passionate individuals to elevate our client's brand reputation through exceptional service experiences. Our Makati hub offers state-of-the-art facilities, career advancement pathways, and a culture that celebrates innovation and employee growth.
Enjoy comprehensive benefits including health insurance, performance bonuses, and continuous skills development programs. We invest in our people through mentorship from industry veterans and opportunities to specialize in emerging CX technologies.
Responsibilities
- Handle inbound/outbound customer inquiries across multiple channels (voice, chat, email)
- Resolve complex customer issues with empathy and solution-oriented approach
- Maintain accurate client interaction records in CRM systems
- Collaborate with technical teams to resolve escalated issues
- Contribute to process improvement initiatives
- Mentor junior agents on best practices
Qualifications
- Minimum 2 years in customer service or BPO environment
- Excellent communication skills in English and Tagalog
- Proficiency in CRM platforms (Salesforce preferred)
- Ability to work in rotational shifts
- Strong problem-solving and conflict resolution abilities
- Willingness to learn new technologies
- College degree or equivalent experience