Job Description
Join our award-winning BPO team and transform customer interactions into memorable experiences! We're seeking dynamic professionals to elevate our global client operations. Enjoy competitive benefits, continuous training, and a vibrant workplace culture in the heart of Manila's business district.
Responsibilities
- Deliver exceptional customer service via voice, chat, and email channels
- Resolve complex escalations with empathy and efficiency
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams for seamless issue resolution
- Adhere to strict SLA and quality compliance standards
- Participate in continuous improvement initiatives
- Mentor junior agents on best practices
Qualifications
- Minimum 2 years BPO/Customer Service experience
- Fluent English communication with neutral accent
- Proficiency in CRM platforms (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution skills
- Ability to work in rotational shifts including nights
- College degree preferred but not required
- Willingness to undergo background verification