Job Description
Join our award-winning BPO team and elevate customer satisfaction to new heights! At Apex Global Solutions, we're revolutionizing customer engagement through cutting-edge technology and human-centric service. We're seeking passionate individuals to represent Fortune 500 clients in dynamic, fast-paced environments. Enjoy comprehensive training, career progression pathways, and a vibrant workplace culture that celebrates innovation and teamwork.
Responsibilities
- Handle inbound/outbound calls for premium clients with 98%+ resolution accuracy
- Resolve complex customer inquiries using CRM tools and multi-channel support
- Collaborate with technical teams for seamless issue escalation and resolution
- Maintain detailed case documentation and performance metrics
- Contribute to process improvement initiatives through data-driven insights
- Train new agents on service standards and communication protocols
Qualifications
- Minimum 2 years experience in BPO/customer service environments
- Fluency in English with neutral accent; Filipino proficiency required
- Proficiency in CRM systems (Salesforce, Zendesk) and MS Office
- Exceptional problem-solving and conflict resolution abilities
- Flexible schedule availability including weekends/holidays
- Relevant certification in customer service management (preferred)
- Willingness to undergo background verification and drug screening