Job Description
Join Apex Global Solutions, a premier BPO partner to Fortune 500 companies, and elevate customer experiences across global markets. We're seeking dynamic professionals to drive our CX transformation in Manila. Enjoy competitive compensation, comprehensive benefits, and accelerated career growth in a cutting-edge environment.
Why Apex Global?
- Industry-leading training programs
- Clear career progression paths
- Modern workspaces with premium amenities
- Recognition programs for top performers
Responsibilities
- Handle complex customer inquiries across digital and voice channels
- Deliver personalized solutions with 95%+ CSAT scores
- Collaborate with tech teams to resolve system issues
- Mentor junior specialists on process excellence
- Analyze customer feedback to drive service improvements
- Uphold strict data security protocols
- Meet/exceed productivity targets (35+ cases/day)
Qualifications
- 3+ years in BPO/CX roles with Tier 1 accounts
- Fluent in English with neutral accent
- Advanced CRM proficiency (Salesforce/Zendesk)
- Willingness to work night shifts (US/UK hours)
- Exceptional conflict resolution skills
- Relevant certification in customer experience
- Proven ability to thrive in KPI-driven environments
- Strong analytical mindset