Job Description
Join GlobalConnect Solutions, a premier BPO leader transforming customer experiences across Asia. We're seeking dynamic professionals to elevate our client engagement in high-growth sectors including fintech and e-commerce. Enjoy competitive compensation, comprehensive benefits, and clear career progression paths in our state-of-the-art Makati facility.
Our culture emphasizes continuous learning through certified training programs and performance-based incentives. Work with Fortune 500 clients while developing expertise in omnichannel support, CRM systems, and conflict resolution. We prioritize work-life balance with flexible scheduling options and wellness initiatives.
Responsibilities
- Deliver exceptional customer support across voice, chat, and email channels
- Resolve complex client issues with empathy and first-contact resolution focus
- Utilize Salesforce and Zendesk platforms for case management
- Maintain 95%+ quality assurance scores through adherence to SLAs
- Contribute to process improvement initiatives through feedback analysis
- Train new agents on product knowledge and communication protocols
- Collaborate with quality assurance teams to enhance service standards
Qualifications
- Minimum 2 years BPO/call center experience with high-volume handling
- Proficiency in English and Tagalog (written/spoken)
- Certification in Salesforce or Zendesk preferred
- Proven ability to handle irate customers with de-escalation techniques
- Strong analytical skills for data-driven decision making
- Willingness to work on rotating shifts (including weekends)
- Background in fintech or e-commerce support advantageous
- Minimum 18 years old with at least 2 years college education