Job Description
Join GlobalConnect Solutions' award-winning customer experience team in Bangalore! We're revolutionizing BPO services with AI-powered tools and a people-first culture. As a Senior Specialist, you'll drive client satisfaction through innovative solutions while accelerating your career in a dynamic, growth-oriented environment.
Why Choose Us?
- Industry-leading training programs
- Clear career progression paths
- Comprehensive health benefits
- Modern hybrid work model
- Performance-based bonuses
Responsibilities
- Handle complex customer inquiries across multiple channels (voice, chat, email)
- Resolve escalated issues with empathy and efficiency
- Maintain 98%+ customer satisfaction scores
- Collaborate with technical teams to resolve system-related challenges
- Contribute to process improvement initiatives
- Mentor junior team members
- Utilize CRM tools to document interactions and track resolution
Qualifications
- 3+ years of BPO/call center experience
- Fluent in English and Hindi
- Proficiency with CRM systems (Salesforce, Zendesk)
- Exceptional problem-solving abilities
- Strong typing speed (40+ WPM)
- Experience in customer retention strategies
- Ability to work rotating shifts
- Relevant certification preferred (e.g., CCXP)