Job Description
Are you a seasoned hospitality leader passionate about creating unforgettable guest experiences? Azure Horizons Resorts & Spa is seeking a dedicated Resort Manager to oversee operations at our prestigious Sentosa island property.
As the face of our resort, you will ensure the highest standards of service, safety, and operational excellence. We are looking for someone who thrives in a fast-paced luxury environment and can inspire a diverse team to deliver world-class hospitality.
Why Join Us?
- Work in one of Asia's most desirable travel destinations.
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
If you are ready to elevate your career, we want to hear from you.
Responsibilities
- Oversee all daily resort operations, ensuring smooth coordination between departments including Front Office, Housekeeping, and F&B.
- Manage and mentor a diverse team, conducting regular performance reviews and training sessions to foster professional growth.
- Ensure the highest standards of guest satisfaction by addressing inquiries, complaints, and feedback promptly and professionally.
- Develop and monitor annual budgets, financial forecasts, and operational strategies to maximize profitability.
- Enforce strict health, safety, and hygiene regulations to maintain a safe environment for guests and staff.
- Build and maintain strong relationships with local authorities, suppliers, and partners to enhance the resort's reputation.
- Coordinate with the General Manager on strategic initiatives and special events.
Qualifications
- Minimum of 5 years of experience in hospitality management, preferably in a luxury resort setting.
- Degree or diploma in Hospitality Management, Hotel Administration, or a related field.
- Strong leadership skills with the ability to inspire and motivate a large team.
- Excellent command of English and Mandarin (fluent written and verbal).
- Proficiency in property management systems (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Proven track record in crisis management and problem-solving.
- Valid Food Handler and Alcohol Service licenses.