Job Description
Are you a passionate communicator looking to elevate your career in the dynamic BPO industry?
Apex Global Connect is seeking a Premium Customer Experience Specialist to join our elite support team in Pasig. We pride ourselves on delivering world-class service to our international clients, and we need driven professionals like you to maintain our high standards.
In this role, you will serve as the face of our brand, handling complex inquiries with empathy and efficiency. We offer a competitive benefits package, continuous training, and a clear path for professional advancement within a modern, collaborative office environment.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on retention and satisfaction.
- Resolve complex customer inquiries efficiently and escalate issues when necessary.
- Identify upselling and cross-selling opportunities to drive revenue growth.
- Maintain accurate records of all interactions in the CRM system.
- Collaborate with cross-functional teams to improve service protocols.
Qualifications
- Minimum of 2-4 years of experience in a customer support or BPO setting.
- Excellent command of the English language (neutral accent preferred).
- Strong problem-solving skills and attention to detail.
- Proficiency in MS Office Suite and CRM software (e.g., Zendesk, Salesforce).
- Ability to work in a fast-paced, target-driven environment.