Job Description
Erajaya is seeking a passionate and dedicated Frontline F&B Staff to join our dynamic team. If you have a flair for hospitality and a desire to provide exceptional service in a fast-paced environment, we want to hear from you. This is a fantastic opportunity to develop your career in the food and beverage industry while working with a reputable brand known for its quality and innovation.
In this role, you will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring an unforgettable dining experience. We value individuals who are not only skilled in food preparation and service but also possess a warm personality and a strong work ethic. Whether you are a recent graduate looking to kickstart your career or an experienced professional seeking a new challenge, this position offers a platform to showcase your talents and grow within the company.
At Erjaya, we believe in nurturing talent and providing our employees with the tools they need to succeed. By joining our team, you will be part of a supportive culture that encourages learning, teamwork, and excellence in every aspect of service delivery.
Responsibilities
- Greet and welcome customers warmly, ensuring they feel comfortable and attended to immediately.
- Take and process food and beverage orders accurately using the Point of Sale (POS) system.
- Prepare and present food and drinks according to established recipes and presentation standards.
- Maintain a clean, tidy, and organized workspace, including dining areas, counters, and storage areas.
- Assist with inventory management, stock replenishment, and checking for freshness of ingredients.
- Handle customer inquiries, feedback, and complaints professionally and resolve issues to ensure satisfaction.
- Collaborate effectively with kitchen staff and team members to ensure smooth service flow during peak hours.
Qualifications
- Minimum education of SMA/SMK, Diploma, or Bachelor’s degree in Culinary Arts, Hospitality Management, or a related field.
- Minimum of 1 year of experience in a similar frontline F&B or service role.
- Strong interpersonal and communication skills with a customer-centric approach.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Physically fit and able to stand for extended periods and lift light items.
- Fluency in Indonesian and basic English is preferred.
- Basic knowledge of food hygiene and safety standards.