Job Description
Are you a problem-solver with a passion for people? Apex Solutions Inc. is looking for a dedicated Customer Support Specialist to join our dynamic team in New York City. In this role, you will be the voice of our brand, ensuring our clients receive top-tier assistance and support.
We offer a competitive benefits package, a collaborative work environment, and opportunities for career growth within a leading technology firm.
Responsibilities
- Manage Inquiries: Handle a high volume of customer interactions via phone, email, and live chat with professionalism and empathy.
- Troubleshooting: Diagnose and resolve technical and billing issues efficiently to ensure customer satisfaction.
- CRM Management: Accurately log all customer interactions and feedback into our Salesforce CRM system.
- Process Improvement: Identify recurring issues and suggest actionable improvements to our internal support protocols.
- Team Collaboration: Work closely with the Product and Sales teams to relay critical customer insights.
Qualifications
- Experience: Minimum of 2 years of experience in customer service or technical support.
- Communication: Excellent verbal and written communication skills; bilingual candidates preferred.
- Tools: Proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office Suite.
- Problem Solving: Strong analytical skills with the ability to think on your feet.
- Education: High school diploma or equivalent; Bachelor's degree in Business or related field is a plus.