Job Description
Are you a natural problem-solver with a passion for delivering world-class service? Join Global Connect Solutions in the heart of Quezon City. We are looking for high-energy individuals to join our growing team. You will be the voice of premium global brands, helping customers navigate solutions with empathy, speed, and precision.
We offer a modern office environment, competitive compensation packages, and a clear path for career advancement within our BPO ecosystem.
Responsibilities
- Handle inbound and outbound customer inquiries via voice, email, and live chat.
- Resolve customer complaints and issues with a focus on First Call Resolution (FCR).
- Maintain accurate documentation of customer interactions within our CRM software.
- Meet and exceed daily productivity targets and Quality Assurance (QA) metrics.
- Collaborate with team leads to identify process improvements.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- Minimum Senior High School graduate or equivalent.
- At least 6 months of experience in a BPO or customer-facing role.
- Exceptional verbal and written English communication skills.
- Strong technical aptitude and ability to navigate multiple systems simultaneously.
- Ability to work flexible shifts, including weekends and holidays.
- Proven track record of reliability and professional punctuality.