Job Description
Join our award-winning BPO team at NexusConnect Solutions! We're seeking dynamic Customer Service Specialists to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Perfect for career-driven professionals seeking impact in the global outsourcing industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve technical and billing issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed KPIs for resolution time and customer satisfaction
- Collaborate with technical teams for complex escalations
- Participate in ongoing product and soft skills training
Qualifications
- Minimum 1 year customer service or BPO experience
- Fluent in English with clear communication skills
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Problem-solving mindset with attention to detail
- Flexible availability including weekends/holidays
- College degree preferred but not required