Job Description
Are you a people person looking for your next big opportunity?
We are seeking a passionate and articulate Customer Service Representative to join the dynamic team at Apex Support Group. Based in the heart of New York City, we pride ourselves on delivering world-class support to our enterprise clients. If you thrive in a fast-paced environment and love solving problems, we want to meet you.
In this role, you will serve as the face of our brand, ensuring every customer interaction leaves a lasting positive impression. We offer a hybrid work environment, comprehensive health benefits, and clear pathways for career advancement.
Why Join Us?
- Competitive Compensation: Salary range of $50k - $70k.
- Hybrid Schedule: 3 days in office, 2 days remote (New York City).
- Growth Opportunities: Clear internal promotion tracks for top performers.
- Modern Culture: Collaborative, diverse, and inclusive workplace.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Diagnose and resolve complex customer issues, escalating technical problems to the backend team when necessary.
- Maintain accurate and up-to-date records of all customer interactions in our CRM database.
- Identify opportunities to cross-sell products and services to enhance the customer experience.
- Adhere to all company service level agreements (SLAs) and quality assurance standards.
- Collaborate with the sales and product teams to provide feedback on common customer pain points.
Qualifications
- Minimum of 1-2 years of experience in a customer support or call center role.
- Excellent verbal and written communication skills with a focus on tone and clarity.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce experience is a plus).
- Strong problem-solving skills and the ability to remain calm under pressure.
- High school diploma or equivalent required; Bachelor's degree preferred.