Job Description
Are you a passionate problem-solver looking to make an impact? NovaCorp Global is seeking a dedicated Customer Service Representative to join our elite support team in New York. We pride ourselves on delivering exceptional experiences to our clients, and we need someone like you to help us maintain that standard.
In this role, you will serve as the face of our brand, ensuring our customers receive timely, accurate, and empathetic assistance across various channels. If you thrive in a fast-paced environment and love turning frustrated customers into brand advocates, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex customer issues efficiently while maintaining a high Customer Satisfaction (CSAT) score.
- Accurately document all customer interactions and account updates in our CRM system.
- Collaborate with cross-functional teams (Sales, Technical Support, Billing) to ensure seamless service delivery.
- Identify and escalate product or process improvement opportunities to management.
- Stay updated on company products, services, and policies to provide accurate information.
Qualifications
- Minimum of 1-2 years of experience in a customer support or call center role.
- Excellent verbal and written communication skills with a professional tone.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Outlook).
- Strong problem-solving skills and the ability to think critically under pressure.
- High school diploma or GED required; Associate’s degree preferred.
- Ability to work flexible shifts, including evenings and weekends.