Job Description
Are you a people person with a knack for solving problems? Apex BPO Solutions is looking for a talented Customer Service Representative to join our dynamic team in Taguig City. We pride ourselves on delivering world-class support to our global clients, and we need dedicated individuals to help us maintain that standard.
In this role, you will be the voice of our brand, handling complex inquiries with empathy and efficiency. We offer a modern work environment, comprehensive training programs, and a clear trajectory for career growth within the BPO industry.
What we offer:
- Competitive Compensation: Monthly salary ranging from PHP 25,000 to PHP 45,000.
- Benefits: Health and dental insurance, performance bonuses, and HMO.
- Work-Life Balance: Shift allowances and flexible scheduling options.
- Modern Facilities: State-of-the-art office located in the heart of BGC.
If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Manage High-Volume Inquiries: Handle a steady stream of inbound and outbound calls, emails, and live chats professionally.
- Resolve Customer Issues: Diagnose complex customer problems and provide effective, timely resolutions to ensure high satisfaction rates.
- Upsell & Cross-sell: Identify customer needs and offer relevant products or services to meet company revenue targets.
- CRM Documentation: Accurately record all interactions, details, and transactions into the CRM system for future reference.
- Adherence to KPIs: Maintain strict adherence to call scripts, quality assurance standards, and departmental metrics.
- Feedback Loop: Communicate recurring customer issues to the quality assurance and training teams to help improve products and services.
Qualifications
- Education: Bachelor’s Degree in any field or equivalent work experience in a BPO setting.
- Communication Skills: Fluent in English (written and verbal) with excellent phone etiquette and grammar.
- Technical Skills: Proficiency in MS Office (Excel, Outlook) and computer navigation; typing speed of 40+ WPM.
- Experience: Minimum of 1 year of experience in a Customer Service or Call Center role.
- Soft Skills: Strong problem-solving abilities, patience, and the ability to remain calm under pressure.
- Availability: Willingness to work in rotating shifts, including nights and weekends.