Job Description
Join the Frontline of Excellence at Global Connect BPO Services.
We are seeking dynamic and empathetic Customer Service Representatives to join our growing team in Manila. As a leader in the BPO industry, we pride ourselves on delivering top-tier support to our global clientele. In this role, you will be the voice of our brand, resolving inquiries and ensuring our customers feel valued and heard. If you are looking for a career that offers growth, training, and a vibrant work environment, we want to meet you.
Why Join Us?
- Competitive Compensation: Earn a salary between PHP 30,000 and PHP 50,000.
- Comprehensive Benefits: Health insurance, performance bonuses, and 13th-month pay.
- Growth Opportunities: Clear pathways for career advancement within the BPO sector.
- Modern Facilities: State-of-the-art call center located in the heart of Ortigas.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on high customer satisfaction scores.
- Resolve customer complaints, issues, and questions efficiently while maintaining a professional and empathetic tone.
- Accurately document all customer interactions and transactions in the CRM system.
- Identify and escalate complex issues to senior support staff or management when necessary.
- Upsell products and services to existing customers to meet revenue targets.
- Assist with technical troubleshooting for our digital products when required.
- Participate in daily training sessions and quality assurance reviews to improve performance.
Qualifications
- High school diploma or Bachelor's degree in any field is preferred.
- Proven experience in customer service, call center, or technical support is an advantage but not required.
- Excellent verbal and written communication skills in English.
- Strong typing speed (minimum 40 WPM) and computer literacy.
- Ability to multitask, prioritize tasks, and work well under pressure in a fast-paced environment.
- Must be willing to work in shifts, including night shifts.
- Able to pass a background check and drug screening.