Job Description
Join Nexus Solutions Inc., a leader in innovative customer experience solutions, as we revolutionize how businesses connect with their clients. We're seeking passionate Customer Service Representatives to become the voice of our brand in New York City. In this pivotal role, you'll directly impact customer satisfaction while developing transferable skills in communication, problem-solving, and digital tools. Enjoy a collaborative culture with comprehensive training, clear career progression paths, and a competitive benefits package including health insurance and retirement plans.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries with empathy and efficiency while maintaining SLAs
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with technical teams to resolve escalated issues
- Proactively upsell relevant products/services based on customer needs
- Participate in continuous training to enhance product knowledge
- Contribute to team performance metrics and customer satisfaction scores
Qualifications
- Minimum 2 years of customer service experience in a B2B environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with fluency in English
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving abilities with analytical mindset
- Professional certification in customer service (e.g., CCXP) is advantageous
- Valid work authorization for full-time employment in the US