Job Description
Join NexusBPO Solutions, a global leader in customer experience innovation! We're seeking dynamic Customer Service Specialists to represent Fortune 500 brands in our state-of-the-art Makati facility. Enjoy competitive compensation, comprehensive training, and career advancement opportunities in a vibrant, inclusive environment.
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls, emails, and live chat
- Resolve customer inquiries and complaints with empathy and efficiency
- Meet/exceed performance metrics including CSAT and AHT
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing skills development programs
Qualifications
- 1+ years customer service experience in BPO/call center
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to work flexible schedules including nights/weekends
- College degree or vocational certification
- Typing speed of 30+ WPM with high accuracy
- Positive attitude with resilience under pressure