Job Description
Join our award-winning global BPO leader as a Customer Service Agent! We're seeking dynamic individuals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy comprehensive training, career advancement pathways, and a vibrant team culture. Work in our state-of-the-art Makati facility with flexible scheduling options and performance bonuses. Be part of a company that values your growth and rewards excellence.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and efficiency
- Resolve customer issues using CRM tools and standard operating procedures
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in customer databases
- Collaborate with support teams for complex issue escalation
- Continuously improve through feedback and training sessions
Qualifications
- High school diploma or equivalent (college graduates preferred)
- 6 months+ customer service experience in BPO/retail
- Excellent English communication skills (verbal/written)
- Proficiency in Windows OS and typing (30+ WPM)
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure