Job Description
Join our award-winning team at Apex Global Solutions, a leading BPO provider specializing in customer experience excellence. We're seeking dynamic individuals to deliver world-class support to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and clear career growth pathways in our modern Makati headquarters.
Why Join Us?
- Industry-leading training and certification programs
- Health insurance, performance bonuses, and paid leaves
- Flexible work arrangements after probation period
- Regular team-building activities and recognition programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions and identify process improvement opportunities
- Collaborate with technical support teams for escalations
- Maintain product knowledge through continuous learning
- Adhere to compliance and security protocols
Qualifications
- College degree (any field) or equivalent vocational training
- Minimum 6 months BPO/Customer Service experience
- Fluent English communication skills (written & verbal)
- Proficiency in Windows OS and typing (30+ WPM)
- Strong problem-solving and conflict resolution abilities
- Ability to work in rotating shifts (including nights/weekends)
- Basic knowledge of CRM platforms (Salesforce preferred)
- Positive attitude and resilience in high-pressure environments