Job Description
Join GlobalConnect Solutions, a leading BPO provider delivering exceptional customer experiences to Fortune 500 companies. We're seeking passionate individuals to join our award-winning team in our state-of-the-art Makati facility. Enjoy competitive compensation, comprehensive benefits, and clear career advancement pathways in a dynamic, multicultural environment.
Responsibilities
- Deliver exceptional customer service via voice, chat, and email channels
- Resolve complex customer inquiries with empathy and efficiency
- Meet/exceed performance metrics including CSAT and AHT
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- Excellent communication skills in English and Tagalog
- Proficient in Windows OS and CRM software
- Strong problem-solving abilities
- Adaptable to flexible shift schedules
- College degree preferred (any field)
- Positive attitude with resilience under pressure