Job Description
Join GlobalConnect Solutions, a leading BPO provider, as we revolutionize customer experiences for Fortune 500 clients. We're seeking passionate individuals to represent world-renowned brands and deliver exceptional service through digital and voice channels. Enjoy comprehensive training, career advancement pathways, and a vibrant workplace culture that celebrates innovation and growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution accuracy
- Document interactions in CRM systems while maintaining strict data privacy protocols
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Participate in continuous improvement initiatives to enhance customer journeys
- Maintain deep product knowledge across assigned client portfolios
- Support escalations and special projects as assigned by team leads
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred)
- Minimum 1 year customer service or call center experience
- Fluent English with neutral accent and clear communication skills
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with emotional intelligence
- Flexible schedule availability including weekends and holidays
- Willingness to undergo background check and drug screening