Job Description
Join GlobalConnect Solutions, a leading BPO partner for Fortune 500 companies, as we revolutionize customer experience delivery. We're seeking passionate individuals to join our dynamic team in our state-of-the-art Makati facility. Enjoy competitive compensation, comprehensive benefits, and clear career progression paths in an environment that values innovation and employee growth.
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls, chats, and emails
- Resolve complex customer issues with empathy and efficiency
- Meet/exceed performance metrics including CSAT and AHT targets
- Utilize CRM tools to document interactions and maintain data accuracy
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college graduates preferred
- 1+ years of customer service or call center experience
- Excellent English communication skills (written and verbal)
- Strong problem-solving abilities and emotional intelligence
- Proficiency in Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends and holidays
- Passion for delivering outstanding customer experiences