Job Description
Join our award-winning customer experience team at Nexus Solutions! We're seeking a passionate Customer Experience Specialist to deliver exceptional service to our growing client base. This role is perfect for detail-oriented communicators who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and a collaborative culture where your impact matters.
What you'll love:
- Modern downtown Austin office with wellness amenities
- Clear career advancement paths into leadership
- Quarterly performance bonuses and recognition programs
Responsibilities
- Handle 30+ daily customer interactions via phone, email, and chat channels
- Resolve complex technical issues with empathy and precision
- Document cases in Salesforce with 100% accuracy for audit compliance
- Collaborate with product teams to identify service improvement opportunities
- Maintain 95% customer satisfaction score through proactive communication
- Train new hires on service protocols and CRM best practices
- Analyze customer feedback to drive product enhancements
Qualifications
- 3+ years B2B customer service experience in SaaS or tech
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Certified Customer Service Professional (CCSP) preferred
- Ability to resolve escalations with calm professionalism
- Data literacy with experience in customer analytics tools
- Spanish bilingual fluency highly valued
- Experience with remote team collaboration tools