Job Description
Join Zenith Solutions as a Customer Experience Specialist and become the heart of our client success team. We're seeking empathetic problem-solvers to transform customer interactions into loyalty-building moments. Our Austin-based team thrives in a fast-paced, tech-forward environment where your voice directly shapes our customer journey. Enjoy competitive benefits, professional development stipends, and a culture that celebrates innovation and collaboration. Help us redefine excellence in customer support while advancing your career in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional customer support across multiple channels (phone, email, chat)
- Resolve complex technical and billing inquiries with precision and empathy
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Identify trends in customer feedback and propose actionable solutions
- Maintain product knowledge through continuous learning modules
- Support quality assurance initiatives and training programs
Qualifications
- Minimum 2 years in customer service or support role
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional communication and active listening skills
- Ability to remain composed under pressure and de-escalate situations
- Strong problem-solving and critical thinking abilities
- High school diploma or equivalent; bachelor's degree preferred
- Experience with SaaS products or technical support highly valued