Job Description
Join Zenith Connect's award-winning customer experience team and transform how businesses connect with their clients. We're seeking passionate individuals who thrive in fast-paced environments and believe exceptional service drives growth. Enjoy competitive benefits, professional development opportunities, and a culture where your voice matters. Our Austin hub offers collaborative workspaces, wellness programs, and opportunities for career advancement in a thriving tech ecosystem.
Responsibilities
- Deliver personalized support across multiple channels (phone, email, chat) with 95%+ satisfaction scores
- Resolve complex customer inquiries using CRM tools and escalation protocols
- Identify process improvement opportunities through customer feedback analysis
- Collaborate with product teams to relay customer insights and feature requests
- Maintain detailed documentation of interactions and resolution workflows
- Mentor new team members on service standards and company values
Qualifications
- 3+ years of customer service experience in SaaS or tech industry
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with multilingual capabilities (Spanish a plus)
- Proven ability to resolve high-volume inquiries while maintaining quality
- Certification in conflict resolution or customer experience management
- Experience with customer journey mapping and feedback systems
- Strong analytical skills for interpreting customer behavior patterns