Job Description
Join our award-winning customer experience team at Apex Solutions Group, where every interaction transforms into loyalty. We're seeking empathetic problem-solvers to deliver exceptional service in our fast-paced tech environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce CRM while maintaining SLA compliance
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities for premium service tiers
- Contribute to process improvement initiatives through monthly feedback sessions
- Maintain detailed knowledge base updates for product changes
Qualifications
- 3+ years experience in B2B customer service or tech support
- Proficiency with Zendesk and Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to de-escalate high-stress situations
- Associate degree or equivalent professional certification
- Experience working in SaaS or fintech industries preferred
- Spanish bilingual skills highly valued